Make sure that the ink cartridge is not left out of the printer for more than 30 minutes.įigure : Insert the ink cartridge into the slot Use the swab to clean the electrical contacts in the carriage, located inside the printer.Įither let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab. Do not smear any ink or debris elsewhere on the ink cartridge.ĭip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.Ĭlean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.īe careful to wipe only the contacts. Inspect the contacts for ink and debris buildup. Do not leave an ink cartridge outside the printer for more than 30 minutes.įigure : Hold the ink cartridge by its sides Remove and then clean each ink cartridge one at a time. Wait until the carriage is idle and silent before continuing.ĭisconnect the power cord from the rear of the printer.ĭisconnect the USB cable, unless your printer is connected to a wireless network.ĭo not remove both ink cartridges at the same time. The carriage moves to the center of the printer. Press the Power button to turn on the printer. These can damage the ink cartridge or the printer. Do not leave an ink cartridge outside the printer for more than 30 minutes.ĭry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)ĭistilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)ĭo not use platen cleaners or alcohol to clean the ink cartridge contacts. If the ink cartridge contacts are dirty, the printer might display an ink cartridge error.Ĭlean the ink cartridges one at a time.
If the error persists, continue to the next step. Repeat these steps to replace the other ink cartridge, if necessary.įigure : Close the ink cartridge access door Push the ink cartridge forward into its slot until it snaps into place. The black ink cartridge ( ) goes in the slot on the right. The tri-color ink cartridge ( ) goes in the slot on the left. Make sure that the ink cartridge is inserted in the correct slot. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Remove any protective tape that still might be on the nozzles.ĭo not try to remove the copper electrical strip. Touching these parts can result in clogs, ink failure, and bad electrical connections. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.ĭo not touch the copper-colored contacts or the ink nozzles. Wait until the carriage is idle and silent before continuing.įigure : Open the ink cartridge access door If the printer is off, press the Power button to turn on the printer.Ĭlose the output tray extender, and then push the output tray back into the printer.įigure : Close the output tray extender, and then push the output tray into the printer Use genuine HP ink cartridges for good print quality. HP cannot guarantee the quality of remanufactured or refilled ink cartridges. If the ink cartridges are not correctly installed, the printer might display an error. While you respond to that, here's what you need to do: Have you attempted to remove, inspect and reseat the cartridge?.Did you ensure the cartridges are compatible with your printer?.
Thank you for posting your query, I'll be more than glad to help you outĪs I understand the printer has an error - "incompatible cartridges",ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: This is a great place to get support, find answers and tips,
Up to 99 pages (black and white), based on standard ITU-T test image #1 at standard resolution.(As long as you are happy, we are happy) Plain paper, photo paper, brochure paper, envelopes and other specialty inkjet papersĤ49.9 x 572.9 x 270.7 mm (with trays extended)Ĥ49.9 x 363.5 x 224.4mm (With trays folded) Print languages: HP PCL 3 GUI PCLm (HP Apps/UPD) URF (AirPrint) Up to 4800 x 1200 optimized dpi color (when printing from a computer on selected HP photo papers and 1200 input dpi)ĥ.5 cms (2.2) touch mono display with magic frame
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